Refund Policy

Uttarakhand Treks

Himachal Adventures

Kashmir Expeditions

At ExploreHills.in, we understand that travel plans may change. Our cancellation and refund policy is designed to be transparent, fair, and traveler-friendly while ensuring smooth trek operations.

Cancellation by Customer

30 days or more before departure – 10% of total booking amount
15–29 days before departure – 30% of total booking amount
7–14 days before departure – 50% of total booking amount
Less than 7 days before departure – 100% of total booking amount (No Refund)

Note: Refund eligibility is subject to package type and advance payment terms.

No-Show Policy

If a participant does not report on the departure date without prior notice, no refund will be issued.

Cancellation by Explore Hills

Weather conditions
Natural disasters
Government restrictions
Insufficient participants
Safety concerns

In such cases, customers may choose a full refund or reschedule to a future date.

Refund Process

Approved refunds will be processed within 6–7 working days to the original mode of payment.